An e-shopping eGift Card is an electronic or digital gift card that can be used online or at brick and mortar locations. 

Cashback is a rewards incentive offered by merchants that offer e-shopping eGift cards in the app. The amount of Cashback is dependent on what each merchant is willing to offer.

Once you purchase an e-shopping eGift Card by selecting “Buy Now”; your new e-shopping eGift Card will be stored in your PayGiv Wallet (located in the navigation bar). Your Wallet shows all the eGift cards you have purchased, original purchase amount of the card, and the e-shopping Gift card options.

Yes. You can take a snapshot of the image of the eGift card code and share by email or text message.

The amount you designated upon registration (10% - 100%) will be donated to your chosen charity.

Yes. One time or recurring donations can be made to your designated charity, or any others that are part of the PayGiv network of participating charities by clicking the “Donate” icon in the navigation bar.

Yes. Direct donations are tax deductible.  Donations made through cash back rewards are not. You will have access to receipts showing any donations that are made throughout the year.  We suggest you seek advice from your tax advisor.

In “My Account" under "Rewards Setting", it shows what percentage is being shared and allows you to change that percentage to between 10%-100%

Yes.  If you click on the top left menu and view “My Account” you will see a link for “Your Supported Organization” this is the charity organization you designated when you registered.  This is your primary charity. You can change by selecting the highlighted charity link for your current charity. This will take you to "Your Organization" current charity page.  Select "click here" to change your charity.  Click on the charity bar, scroll through the charity list and find your charity of choice. Select the charity and then click the "change" button. 

Please note: If you are part of a company or charitable organization, and have registered with a charity authorization code when registering you will need to select "Contact US" on your "My Account" page to request the change of your Charity organization.

All charities chosen have been vetted prior to being accepted to the list of approved charities.  Charities accepted must be a 501c3/c4 and be in good standing.  If you wish to have us approve a charity, please email [email protected] with the name of the charity, contact person and phone number of the charity.  This process may take 30 days or longer to complete so please be patient.

In your Reward Settings you designate a percentage of Cashback to share with your nonprofit. Your Cashback rewards are divided between you and your designated nonprofit automatically after each purchase, and your Cashback rewards are made available to you for your next purchase.

Example: If you earn $10 in Cashback rewards from a merchant and selected 50% of your rewards to go to your designated nonprofit, then $5 would added to your Cashback rewards, and be ready to use for your next purchase. PayGiv will convert the selected percentage reward ($5) and make a donation to your designated nonprofit.

Some charities prefer to accept donations through a third party 501c3 which is called “fiscal sponsorship”. A fiscal sponsor provides donation services which include administrative, programmatic, financial, and state regulatory licensing for purposes of accepting donations on behalf of your chosen nonprofit. In the event you see United Charitable, on your receipt this indicates that your charity falls into this category.

When you frequently purchase e-shopping eGift cards from a brand, or you want to favorite an e-shopping eGift card. Tap on the Merchants e-shopping eGift card brand, at the top of the screen you will see the "Add to favorites" button, tap the heart icon to favorite that brand. This saves the brand to the top of your merchant list so it is easily accessed for convenient use. You can remove a favorite eGift card by choosing the favorite e-shopping eGift and repeating this process.

It’s easy!  In your PayGiv Wallet select the “View Card” button on the e-shopping eGift card you want to use.  Show the QR or barcode displayed on your e-shopping eGift Card at the purchase terminal so it can be scanned at checkout. The payment will then be made, and the new balance of the e-shopping eGift Card should show on the purchase screen.  If the merchant cannot scan the e-shopping eGift Card they will request the e-shopping eGift Card code, and pin (if applicable) that appears under the QR or barcode. If you are purchasing online you will enter the code and pin (if applicable) at the point of checkout.

Absolutely! 

You can take a snapshot of the image of the gift card on your phone, and email, or text. Or you can print your e-shopping eGift Card from the app.  To print go to your PayGiv Wallet and click on the "View Card" button for the e-shopping eGift card you want to share. Click the "print" button at the bottom of the card to connect to your printer. Print the card and share.  Or if you have available, create a PDF of the e-shopping eGift Card, and email or print to share.

In your My Account, under Rewards Settings you can see the current and Lifetime reward earned.  In your PayGiv Wallet you can also select the green “View Complete Order History and Archived cards” ribbon to view rewards earned by each of your e-shopping eGift cards.    

Your Cash Back Rewards can be used to purchase additional gift cards offered within the PayGiv app.

Yes! This is a very popular way to purchase e-shopping eGift cards because it allows you to support your favorite organization, and also receive your credit card rewards points, or cash back at the same time. Keep in mind though that Secure Direct Debit (ACH) bank transactions provide up to an additional 3% cashback, bypassing the cost of credit card fees.

We accept all major Credit Cards, Debit Cards, and Secure Direct Debit (ACH) bank transactions. Secure Direct Debit increases your percentage of rewards earned. A current credit card on file is required to use Secure Direct Debit as a method of payment.

Yes. All personal and financial information is transmitted to a PCI compliant server using the https protocol over a Secure sockets Layer (SSL) connection, utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL directly between your browser and the PCI Compliant server. If you have any questions or concerns, please use "Contact Us"  for Customer Support.

Yes. Direct Debit follows the same security protocol as debit/credit card transactions.

No. You will only be charged the amount you chose at time of purchase less any cashback rewards you may have applied.

No

No. Once you purchase an e-shopping eGift Card, your purchase cannot be canceled or refunded.

There is no expiration date on your e-shopping eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget. However you may want to check the terms, and conditions for the brand itself as laws can differ between states.

Not at this time, but it is so easy to purchase an e-shopping eGift card, that you can simply purchase another one.

Your e-shopping eGift Card has cash value and should be safeguarded as such. PayGiv is not responsible for lost or stolen card information.

YES. Since you will have cash value on eGift cards in your PayGiv Wallet, it's important to secure your phone in case it is stolen or misplaced for any period of time. You can also use Face ID or Finger Print if available on your phone.

If you have any questions, please fill out the Contact Us Form and our Customer Service Team will get back to you as soon as possible. Our Customer Service Team is available from 8:00am CST and 8:00pm CST. We do our best to get back to customer questions within 24 hours M-F.